If you play the National Lottery online or through the app, you might come across the familiar “Good News You’ve Won a Prize” email. This message is sent when your ticket matches enough numbers to qualify for a win.
With scam emails becoming increasingly common, it’s useful to understand how to recognise a genuine message—and how to spot anything suspicious.
In this blog post, we’ll explain what to expect from a real National Lottery email and how to stay alert to anything that doesn’t seem quite right. Read on to learn more.
Yes, the National Lottery will email you if you win and you have played online or through their app. This is possible because your email address is linked to your account.
If you bought a paper ticket in a shop, you won’t receive an email. Only tickets played with a registered online account or app include your contact information for notifications.
If you’ve won a prize, there is no set time for when you will get a notification. Usually, winning emails arrive within business hours after the draw. Sometimes it’s soon after the draw; at other times, it might take a couple of days.
If you’re waiting for a message, remember that the National Lottery aims to contact winners as soon as possible.
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Legitimate National Lottery winning emails follow a consistent format, regardless of whether you’ve won a large or small prize. These emails come from [email protected] and usually have the subject line “News about your ticket.”
The main message is simple. You might see something like:
Good News! You’ve Won a Prize On The National Lottery.
You’ve won a prize playing one of our draw games on [date]. Sign in to your account to find out more.
National Lottery Customer Care Team.
Specific prize details are never given in the email. If you think you’ve won something, log in to your account or the app to check your winnings.
Emails claiming you’ve won a big prize in the National Lottery may seem convincing, but many are scams designed to trick you into sharing personal details. If you receive a message like this, there are a few signs that can help you spot whether it’s genuine:
Keeping these points in mind can help you avoid falling for fake lottery emails and protect your personal information.
If you receive a message saying you’ve won, take a moment to check that it’s genuine. Look closely at the sender’s email address and use only the official National Lottery website or app to confirm any updates. Avoid clicking on links or sharing personal details unless you’re completely sure the message is legitimate.
By staying informed about how the National Lottery communicates and knowing what to watch out for, you’ll be in a better position to avoid scams and keep your details protected. And as with all forms of gambling, it’s important to approach the lottery with awareness and balance.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.